Polaris Rising

FAQs

Who can order?

This site is for wholesale only, so you can order if you are a retailer or store owner who sells in any location: shops, malls, flea markets, or online. Personal orders can be made on our retail website or at our “brick and mortar” store, Hearthside Candles & Curios, in Downtown Ralston, NE. We only ship to the United States (not international).

Why don't you ship Internationally?

The Customs forms take a lot of time and shipping brings a higher risk of lost or damaged products. Thank you for understanding.

What payment methods can I use?

Payments are processed through secure PayPal gateway. You may use any credit card or PayPal to pay for your order. There is a $75 minimum purchase per order.

How will my order be shipped, and how much will it cost?

Shipping is mainly USPS. All items are hand-made in small batches to ensure highest quality. Most orders will ship within 2 weeks, but can take up to 4 weeks on large/custom orders. Shipping and Handling is calculated on a price tier.

Order Amount          S&H

$75-$100                     $24.00

$100.01-$150              $29.00

$150.01-$200              $35.00

$200.01-$250              $42.00

$250.01 and up           $55.00

*Shipping & Handling prices subject to change*

How can I set up an account to order online?

Click on the "Wholesale" link in the left column of the page. It will then show you the option to create an account. Or follow this link to sign up for a vendor account to access ordering and see prices.

What is your refund and return policy?

We do not make returns or exchanges for merchandise that is simply unwanted. Please be certain that you want the items you purchase from us, or start by ordering small.

For broken or damaged items please notify us within 24 hours of accepting delivery. We will either refund your credit card directly, or send you replacement products. The broken item(s) may or may not need to be returned. Please ask for details in your particular situation.

If you have received the wrong item, we will either credit your card, ship a replacement, or include a replacement with your next order if it will be soon.

I have a question that is not listed here.

Just email us! We will be glad to help: info@polarisrisingwholesale.com.

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